Refund policy

At Rouge, your safety and satisfaction come first.
Because skincare products come in direct contact with the skin, we do not accept returns or exchanges for opened or used items. This helps us ensure that every customer receives products that are 100% fresh, untouched, and safe  just the way you expect.

If something goes wrong, we’ve got you.

If your order arrives:

1.Damaged during delivery, or
2.Incorrect (wrong item sent)

we’ll fix it immediately.

Simply reach out to us within 48 hours of receiving your parcel and share:

1.Your order number, and
2.Clear photos of the issue

Once verified, we will send a replacement right away or provide the best possible solution.

You can shop with complete confidence.

We stand behind our products and our customers.
Every order is packed with care, checked for quality, and delivered with the promise that your experience matters to us.

If there’s ever an issue, we’re here to make it right  quickly, respectfully, and without hassle.